Check in: Arriving guests can check into their rooms after 11:30 A.M. Your passport is to be presented during this time. When checking in, you should confirm with a Back Of Chapel employee if you will need to extend your stay. You must sleep in your assigned bed. (In dorm rooms it will be A,B,C,D,E or F) If your assigned be is not available you must inform reception and we will organize the best option for you. Anyone who changes beds without informing reception will incur an extra fee to your booking.
Check out: Check out is before 10:00 am. By this time, departing guests should have removed all their belongings and bed linen from the room. Your Linens/Sheets need to be placed into the laundry basket located in the laundry. Guests must also remove their food and drinks from the kitchen. After this time guests may use the communal room secure luggage storage facilities.
Failure to follow the above steps before 10:00 am will result in an added fee.
Lost Keys will result in an added fee. (Dorm room key $30, Private room key $15)
*Any late checkouts after 10:00 am will incur a fee of up to a full night’s stay of that bed or room
*Guests who do not bring bed linens into laundry basket will incur an extra $10 fee
*Guests who leave room in an unsatisfactory condition will incur an additional cleaning fee
Early Check out: If you need to checkout before 8:30am you can organize an early checkout procedure at reception before the day of checkout.
Payment: Guests are required to provide Back of Chapel with credit card details to secure their reservation. Guests booking into a private room via Back of Chapel are required to pay a 50% non-refundable deposit. This deposit will be withdrawn on the 1st day of the calendar month. Payments are due upon arrival in full or at the start of the week if you have ongoing weekly reservations. The nightly rate will be substituted if payment is not made by the first date of each weekly booking. If your payment is late and credit card declines additional fees will be incurred or you will be asked to leave the premises immediately and further action may be taken.
Guest Behavior: The comfort, safety and security of our guests are our highest priorities at Back Of Chapel. Any guest who compromises the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund.
*being clean and tidy is part of comfort and Back of Chapel expects all guests to maintain a standard of cleanliness in bedrooms and all communal areas.
- A set of dishes is handed out for a $10 cash deposit. (Plate, Bowl, Mug and Cutlery) The Deposit will be returned when the full set is handed back. The set of dishes should be stored inside your locker, in your room.
- You must clean and store away all cooking equipment and utensils before leaving the kitchen. The $10 deposit will need to be replaced if this is not completed.
- Pots and Pans belong under the stove. Utensils belong in the top draw.
- Anyone found using the kitchen without the required set of dishes will incur a $10 fee plus another $10 for a set of dishes.
Personal Property: It’s the guest’s responsibility to ensure that their personal belongings are secure at all times. Back Of Chapel accepts no liability for the loss, theft or damage to property however sustained or caused.
Back Of Chapel Property: Dorm, Private Rooms and communal areas are expected to be clean and tidy at all times. Offenders could be charged or evicted if the condition of the room is not acceptable. Guests will be expected to reimburse Back Of Chapel for any damages caused by inappropriate behavior during their stay at Back Of Chapel. *Honesty is the best policy*
Guest actions that result in triggering a fire alarm will result in a minimum $1200 fine to cover the cost of the call out fee imposed by Fire & Rescue VIC. This includes, but is not limited to, smoking in guest rooms, excessive use of powders, sprays or aerosol products outside the bathroom and covering or tampering with smoke detectors. Covering or tampering with smoke detectors is extremely hazardous to the safety of our guests and will be treated severely. It may result in a fine being imposed as well as eviction from the premises without recompense.
Security: Upon check in, guests will receive the FRONT DOOR CODE. This is a six-digit number, which provides 24-hour access to the Hostel. Please keep this code private! The front door must be closed outside of reception hours. Guests are not allowed to reveal the code to any non-paying resident.
The door to your room must be locked if you are the last person to leave it. Please have your key on you at all times to prevent from being locked out.
Cancellation Policy: We have a 48 hour cancellation policy during the regular season and a seven day cancellation policy during peak season.
- Bookings made within these periods will be non refundable.
*Peak season November 1st – March 31st
-Under no circumstances are non-paying guests allowed into the building. If they are caught the paying guest(s) may be evicted without refund.
-There is a 10:00 pm curfew for group gatherings in any part of the Hostel. Any large groups of people gathering past this time can be evicted without refund.
-Place your finished cigarettes in ashtrays or bins.
-Sleep in allocated bed only. Contact reception if you wish to change bed or room. You will be charged extra fees for changing beds without informing reception.
-No Smoking inside the building, Use ashtrays provided in outdoor areas. Put Butts in ashtrays, don’t leave them on the top part. Anyone caught in the act or with any evidence of smoking inside will be charged $300
-If your electronic device is found to be downloading excessive amounts of data it will be banned from the network.
-We have a coin operated laundry $4.00 per wash and $2.00 per dry, Machines accept only $1 and $2 coins.
– We reserve the right to offer a maximum of 28 days stay in our hostel.